Question 1

How quickly can you respond to an emergency?

Accepted Answer

We aim to respond to all emergency calls as quickly as possible. Call 0455 869 383 directly for the fastest response — you'll speak to Luke, not a call centre.

Question 2

Do you charge extra for emergency callouts?

Accepted Answer

Emergency callouts may incur an after-hours fee. We are always upfront about pricing before we start work.

Question 3

Where is my main water shutoff valve?

Accepted Answer

Most Queensland homes have the main shutoff at the water meter near the street boundary, or on the side of the house. Turn it clockwise to shut off. If you can't find it, call us — we'll help you locate it over the phone.

Question 4

What should I do if sewage is backing up into my home?

Accepted Answer

Stop using all toilets, showers, and sinks immediately — using them will make it worse. Call us right away. Sewage backup is a health hazard and needs urgent attention.

Question 5

Do you handle gas leaks?

Accepted Answer

If you smell gas, leave the property immediately and call your gas provider's emergency line or 000. Gas emergencies are handled by licensed gas fitters — call us and we can advise on next steps for plumbing-related gas work once the immediate hazard is addressed.

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